Most frequent questions and answers

How i can return the products?

All sales are final, but we replace damaged or spoiled goods. Please unpack the video. Our Return & Refund Policy can be found on our site.

Is it possible to pay using cash on delivery?

Cash on delivery (COD) option is only available for a limited number of postal codes. Customers can choose to pay for their order through COD if it is offered in their area.

How long will it take for delivery?

To track your order, you may visit the “Order Tracking” section on our website or email us at support@goreeofficial.com for an update on its delivery status. We will be more than happy to assist you with any questions or concerns you may have!

Can you give me an update on the status of my order?

To keep tabs on your order, you can visit the “Track Your Order” page on our website, or simply email us at support@goreeofficial.com or call us at 9113059050 and we’ll provide you with up-to-date information on your delivery status.

Can I make modifications to my address or phone number on an order?

Yes, you can make adjustments to your address or phone number on an order that has not yet shipped. Please reach out to our customer support team at 9113059050 or send an email to support@goreeofficial.com. Our team will assist you with updating the information on your order. However, once your order has been dispatched, it is not possible to change the delivery address.

How can I cancel my online order?

To cancel your online order, simply reach out to our customer support team by either calling 9113059050 or sending an email to support@goreeofficial.com. We will assist you in cancelling the order and ensuring a hassle-free experience for you.

How do i pick up my order from store?

We do not currently offer in-store pickup. The shipping of your online purchases will be handled directly by us.

What happens if a transaction is successful but not received?

If you experience a delay in receiving confirmation of your order, don’t worry. In some instances, it may take a little while to process your payment. Just hold tight for 90 minutes. If you still haven’t received confirmation, reach out to us at support@goreeofficial.com or give us a call at 9113059050.

What happens when your order is confirmed?

If you don’t receive a confirmation email after making your payment, don’t hesitate to reach out to us. Our support team will be happy to help!

How long does it take to ship the order after successful payment?

Typically, orders are shipped within one to two business days after payment has been confirmed and verified. If you place your order before 1 PM, it may even ship the same day. However, orders placed after 1 PM will be shipped the next business day. Shipping times may vary during holidays or high-volume sales events.

Do you deliver orders on weekends?

You can expect your order to be delivered on weekends.

What steps should I take if I receive a damaged product?

Report any damage to your delivered product promptly by reaching out to our customer support within 48 hours at either support@goreeofficial.com or by calling 9113059050.

Which nations are eligible for our delivery services?

Unfortunately, we are only able to offer shipping services within India at the moment.

How do I place an order by email?

I’d be happy to help with that! To place an order via email, simply send a message to our customer service team at support@goreeofficial.com with the items you wish to purchase and your shipping information. Our team will assist you in completing the order process and confirm your purchase via email.

Can I make modifications to an already placed Instacart order?

Unfortunately, once an order has been placed, it cannot be modified. However, you can easily place a new order to make any additions or changes.

What should you do if certain items are missing from your online order?

If items from your online order are missing, please do not hesitate to reach out to our customer support team by calling 9113059050. We are here to help resolve this issue and ensure that you receive the missing items as soon as possible.

How do I know if my goree is real?

To ensure authenticity, you can verify the Goree product you received by visiting our official website and checking the authenticity code on the product packaging. You may also contact us at support@goreeofficial.com for assistance with verifying the authenticity of your Goree product.

What can be done if a delivery is not feasible?

In the event of a failed delivery, our Delivery team will make three attempts to get your package to you. Should these attempts be unsuccessful, we will either keep the product in storage or redirect it based on the customer’s preference.

What to do if an item is out of stock?

If you’re unable to place an order for a particular product due to it being out of stock, you can reach out to our support team by sending an email to support@goreeofficial.com. We’ll be happy to assist you in finding a suitable alternative or let you know when the item is expected to become available again.”

How to Complete the Registration Process?

Want to join the Goreeofficial community? It’s easy! Simply follow the link to our registration page: https://goreeofficial.com/my-account/. Simply provide us with your email and you’ll be on your way to experiencing all the benefits of being a registered user.

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